Privacy policy

Mercury Outreach is operated by Nerva Studios. This policy covers the Mercury web application and this website. If you are a prospect who received an email or call from a Mercury customer, see “If you were contacted through Mercury” below.

• Account data: name, work email, organization, and role
• Mailbox access: OAuth tokens issued by Microsoft when you connect a mailbox — never your password
• Mailbox content: messages in your inbox and sent items, synced so replies can be matched to leads and sequences stopped
• Prospect data you upload: names, email addresses, phone numbers, and any additional columns in your import
• Voice profiles: audio samples reps record themselves, and the models derived from them
• Usage data: campaign activity, send and call logs, and error diagnostics

To operate the product you asked for: sending sequenced email from your mailbox, placing calls, syncing replies, maintaining your CRM records, enforcing contact limits and suppression, and billing you accurately.

We do not sell data. We do not use your mailbox content, prospect lists, or voice recordings to train models, and we do not share them with other customers.

Voice samples and the models built from them are treated as biometric data. Enrollment is voluntary and performed by the person whose voice it is. Deleting a voice profile deletes the model. A profile is never used outside the campaigns owned by the person who recorded it.

Mercury relies on a small number of providers to function: Microsoft (mail delivery and mailbox sync), Telnyx (telephony), our cloud hosting and database provider, and a transactional email provider for account mail such as verification and password resets. Each processes only what it needs to perform its function.

• Disconnecting a mailbox stops sync and removes the stored access tokens
• Deleting a voice profile deletes the underlying model
• Closing an account removes workspace data after a short grace period, except records we must keep for legal or accounting reasons
• You can export your data at any time while your account is active

A Mercury customer — not Nerva Studios — decided to contact you and controls the data about you. Every campaign email carries an unsubscribe mechanism, and opting out stops both email and calls from that customer. You can also email us and we will route your request to the relevant customer and honour suppression on our side.

Depending on where you live, you may have rights to access, correct, export, or delete your personal data, and to object to certain processing. Contact us at hello@nervastudios.com and we will respond.